Shipping policy

Shipping Policy for Epic Dough

Effective Date: October 18, 2025
Last Updated: October 18, 2025

1. Introduction

At Epic Dough, a Florida cottage food business, we craft fresh, oversized gourmet cookies in a home kitchen not subject to state inspection, in compliance with Florida law. This Shipping Policy explains how we process and deliver your orders from epicdough.com (the "Site") via Shopify. By placing an order, you agree to this policy.

2. Order Processing

  • All cookies are made fresh to order.

  • Orders are fulfilled within 24-48 hours of purchase, depending on order size and demand.

  • Processing times exclude weekends, holidays, or unforeseen circumstances (e.g., supply shortages).

  • You will receive a confirmation email via Shopify once your order is processed and ready to ship.

3. Shipping Methods and Delivery

  • We offer 2-day shipping for all orders within the United States only, in accordance with Florida cottage food regulations.

  • Shipping is handled by trusted third-party carriers (e.g., USPS, UPS, or FedEx).

  • Delivery times are estimated at 2 business days from the date of shipment, but delays may occur due to carrier issues, weather, or other factors beyond our control.

  • Shipping costs are calculated at checkout based on your location and order weight.

4. Shipping Restrictions

  • We ship only within the United States, as required by Florida cottage food laws.

  • Orders must be shipped to a valid U.S. address provided by you. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

  • Perishable items like our cookies cannot be redirected or returned once shipped.

5. No Returns

Due to the perishable nature of our cookies and Florida cottage food regulations, we do not accept returns. Please review our Return and Refund Policy for details on handling issues like damaged or incorrect orders.

6. Damaged or Lost Shipments

  • Damaged Orders: If your cookies arrive damaged due to our error or carrier mishandling, contact us within 48 hours of delivery at gabeparr@epic-dough.com with your order number and photos of the damage. We may offer a refund or replacement per our Return and Refund Policy.

  • Lost Shipments: If your order does not arrive within 5 business days of shipment, contact us with your order number. We will work with the carrier to resolve the issue or provide a remedy.

7. Customer Responsibilities

  • Provide an accurate shipping address at checkout. We are not liable for delays or losses due to address errors.

  • Ensure someone is available to receive the package, as our cookies are perishable and sensitive to heat or prolonged storage.

  • Track your order using the tracking number provided in your shipping confirmation email.

8. Shipping Costs

  • Shipping fees are non-refundable unless the order is lost or damaged due to our error.

  • Costs are displayed at checkout and vary by location and order size.

9. Contact Us

For shipping questions or issues, email gabeparr@epic-dough.com with your order number and details.

10. Changes to This Policy

We may update this policy at any time. Changes will be posted here with the new effective date. Significant changes will be emailed to registered customers.

Thank you for choosing Epic Dough!