Shipping Policy

Last updated: August 29, 2026

At Epic Dough, our cookies are baked and packaged with care to help ensure they arrive fresh and ready to enjoy.

Order Processing

Because our products are freshly baked, orders require preparation before shipment. Processing times may vary depending on order volume, product availability, holidays, and seasonal demand.

Once your order has shipped, you will receive tracking information using the contact information provided at checkout.

Shipping Rates & Delivery Estimates

Available shipping options, shipping costs, and estimated delivery times are displayed at checkout before your order is completed.

Delivery estimates begin once the order has been shipped and do not include the time required to prepare and package your order.

Please note that delivery dates are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, or other circumstances outside of Epic Dough’s control may occur.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible at gabeparr@epic-dough.com.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Tracking

When tracking information is available, it will be provided after your order ships.

Carrier tracking may take some time to update after a shipping label has been created.

Delayed or Lost Packages

If your tracking information shows that your package is significantly delayed or appears to be lost in transit, please contact us at gabeparr@epic-dough.com.

We will review the shipment information and assist with determining the appropriate next steps.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery. Please include:

Your order number
A description of the issue
Photos of the damaged product
Photos of the shipping packaging when possible

We will review the issue and determine whether a replacement or refund is appropriate.

Incorrect Orders

If you receive an incorrect item or something is missing from your order, please contact us within 48 hours of delivery at gabeparr@epic-dough.com so we can review and resolve the issue.

Perishable Food Products

Epic Dough products are freshly baked food items. Once delivered, customers are responsible for properly storing their products.

We recommend bringing packages inside as soon as possible after delivery, particularly during periods of hot or severe weather.

Shipping Delays

Epic Dough is not responsible for carrier delays caused by circumstances outside of our control, including severe weather, transportation disruptions, carrier service interruptions, or incorrect shipping information provided by the customer.

However, if you experience an issue with your shipment, please contact us and we will do our best to help.

Contact Us

Epic Dough
Email: gabeparr@epic-dough.com
Website: EPIC-DOUGH.COM