Return & Refund Policy

Last updated: August 29, 2026

At Epic Dough, we take pride in preparing and packaging our cookies with care so they arrive fresh and ready to enjoy.

Returns & Exchanges

Because our cookies and baked goods are perishable food products, we do not accept returns or exchanges. All food sales are final, including purchases where a customer changes their mind after an order has been prepared or shipped.

Damaged, Incorrect, or Unsatisfactory Orders

If your order arrives damaged, you receive the wrong item, or there is a problem with the quality of your order, please contact us within 48 hours of delivery at gabeparr@epic-dough.com. Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging when applicable

We will review the issue and, when appropriate, may provide a replacement or refund. You do not need to return damaged or defective food products to us.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow approximately 5–10 business days after the refund is processed for it to appear on your account, depending on your bank or card issuer.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Because our products may be baked or prepared specifically for your order, cancellations cannot be guaranteed once preparation has begun or the order has shipped.

Shipping Issues

If your package is damaged during shipping or you believe an order has been lost in transit, please contact us so we can review the situation and determine the appropriate resolution.

Contact Us

Epic Dough
Email: gabeparr@epic-dough.com
Website: EPIC-DOUGH.COM